https://wiki.lbpunion.com/index.php?action=history&feed=atom&title=Help%3AZammad%2FGetting_Started 2026-07-22T02:05:54Z Revision history for this page on the wiki MediaWiki 1.43.0 https://wiki.lbpunion.com/index.php?title=Help:Zammad/Getting_Started&diff=7131&oldid=prev 2026-06-09T20:42:59Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 20:42, 9 June 2026</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">These steps </del>will <del style="font-weight: bold; text-decoration: none;">help </del>you <del style="font-weight: bold; text-decoration: none;">if you have never used the </del>support site <del style="font-weight: bold; text-decoration: none;">before</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">This guide </ins>will <ins style="font-weight: bold; text-decoration: none;">show </ins>you<ins style="font-weight: bold; text-decoration: none;">, an LBP Union team member, how to get started using LBP Union's </ins>support site <ins style="font-weight: bold; text-decoration: none;">powered by Zammad.</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Not a team member and looking for support with your account? Please visit our [https://www.lbpunion.com/contact Contact] page to find the channel that's best for you</ins>.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Accessing the Support Site ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Accessing the Support Site ==</div></td></tr> </table>

M88youngling https://wiki.lbpunion.com/index.php?title=Help:Zammad/Getting_Started&diff=7129&oldid=prev 2026-06-09T20:41:18Z

<p>Created page with &quot;These steps will help you if you have never used the support site before. == Accessing the Support Site == You can navigate to the support site via these methods: # Directly via its URL: [https://support.lbpunion.com/ support.lbpunion.com] # The shortcut in the UnionCloud apps toolbar, provided you have the right permissions # The shortcut in the NextCloud desktop and mobile apps # The mobile PWA, provided it&#039;s been set up File:Login_to_Zammad_with_Authentik.png|lin...&quot;</p> <p><b>New page</b></p><div>These steps will help you if you have never used the support site before.<br /> <br /> == Accessing the Support Site ==<br /> You can navigate to the support site via these methods:<br /> <br /> # Directly via its URL: [https://support.lbpunion.com/ support.lbpunion.com]<br /> # The shortcut in the UnionCloud apps toolbar, provided you have the right permissions<br /> # The shortcut in the NextCloud desktop and mobile apps<br /> # The mobile PWA, provided it&#039;s been set up<br /> <br /> [[File:Login_to_Zammad_with_Authentik.png|link=https://wiki.lbpunion.com/index.php/File:Login_to_Zammad_with_Authentik.png|alt=&lt;nowiki&gt;A screenshot of the Zammad login page. Log in to support.lbpunion.com LBP Union Support Sign in using Authentik If you have problems with the third-party login you can request a one-time password login as an admin. Request the password login here. LBPUnion.com | Beacon&lt;/nowiki&gt;|thumb| Forum ]]<br /> <br /> === Logging in ===<br /> <br /> ==== Prerequisites ====<br /> To login to the support portal, you will need two things:<br /> <br /> # Your [https://www.lbpunion.com/passport LBP Union Passport (Authentik) account]<br /> # Permissions (USC Director or some eligible Starguard)<br /> <br /> Unexpected behavior at login may be due to a permissions issue. Without the right permissions, you will only see the Customer view. If you don&#039;t use Discord to sign in with Passport and need to have your roles synced, contact m88youngling!<br /> <br /> ==== Login with Authentik ====<br /> <br /> # Visit [https://support.lbpunion.com/ support.lbpunion.com]<br /> # Click the Authentik button<br /> # Follow the prompts<br /> <br /> == Setting Up Notifications ==<br /> By default, LBP Union&#039;s support site is &#039;&#039;&#039;NOT&#039;&#039;&#039; configured to automatically sync your Passport email. Unless you have used the support site before to get help with your account, you will not have an email assigned to your account. Therefore, you won&#039;t be able to receive notifications by default.<br /> <br /> === Changing the Email Address of Yourself or Another User (admin) ===<br /> If you have Admin privileges, you can set email addresses for yourself and other users via desktop:<br /> <br /> # Visit the [https://support.lbpunion.com/#manage settings] panel. On desktop, click the gear in the lower left corner<br /> # Navigate to [https://support.lbpunion.com/#manage/users users]<br /> # Find the user you want to change and click on them<br /> # Enter the email of your choice in the box<br /> # Click &#039;&#039;&#039;Submit&#039;&#039;&#039;<br /> <br /> This behavior may change in the future.<br /> <br /> === Update Notification Settings ===<br /> Via desktop, follow these steps:<br /> <br /> # Click your profile picture in the lower left<br /> # Select [https://support.lbpunion.com/#profile profile]<br /> # Select [https://support.lbpunion.com/#profile/notifications notifications]<br /> # Configure as necessary<br /> <br /> It&#039;s recommended to have notifications turned on for new tickets and updates to tickets you&#039;re responsible for.<br /> [[Category:Zammad]]</div>

M88youngling