Help:Zammad/Getting Started

This guide will show you, an LBP Union team member, how to get started using LBP Union's support site powered by Zammad.

Not a team member and looking for support with your account? Please visit our Contact page to find the channel that's best for you.

Accessing the Support Site

You can navigate to the support site via these methods:

1. Directly via its URL: support.lbpunion.com
2. The shortcut in the UnionCloud apps toolbar, provided you have the right permissions
3. The shortcut in the NextCloud desktop and mobile apps
4. The mobile PWA, provided it's been set up

Forum

Logging in

Prerequisites

To login to the support portal, you will need two things:

1. Your LBP Union Passport (Authentik) account
2. Permissions (USC Director or some eligible Starguard)

Unexpected behavior at login may be due to a permissions issue. Without the right permissions, you will only see the Customer view. If you don't use Discord to sign in with Passport and need to have your roles synced, contact m88youngling!

Login with Authentik

1. Visit support.lbpunion.com
2. Click the Authentik button
3. Follow the prompts

Setting Up Notifications

By default, LBP Union's support site is NOT configured to automatically sync your Passport email. Unless you have used the support site before to get help with your account, you will not have an email assigned to your account. Therefore, you won't be able to receive notifications by default.

Changing the Email Address of Yourself or Another User (admin)

If you have Admin privileges, you can set email addresses for yourself and other users via desktop:

1. Visit the settings panel. On desktop, click the gear in the lower left corner
2. Navigate to users
3. Find the user you want to change and click on them
4. Enter the email of your choice in the box
5. Click Submit

This behavior may change in the future.

Update Notification Settings

Via desktop, follow these steps:

1. Click your profile picture in the lower left
2. Select profile
3. Select notifications
4. Configure as necessary

It's recommended to have notifications turned on for new tickets and updates to tickets you're responsible for.